Frequently asked questions

Communiktor is an API and No-Code platform that helps businesses transform WhatsApp into a powerful, measurable growth channel. It's built to orchestrate messaging at scale for marketing, sales, and support operations.

No. Communiktor is an independent, third-party tool and is not affiliated with WhatsApp Inc. or Meta.

Communiktor is designed for businesses of all sizes, but it’s versatile enough to connect both your WhatsApp Business and personal (classic) accounts. You are responsible for ensuring that your usage complies with all of WhatsApp's policies and local regulations.

It’s easy. Just create an account, follow the connection wizard to link your WhatsApp number, and then follow our quick start guide. If you need assistance, you can contact us through our Contact page at any time.

The interface is currently available in English only. We may consider adding more languages in the future based on user demand.

The most common reasons for a ban are negative user feedback, such as a high number of blocks or reports. You can prevent this by constantly monitoring user feedback and adjusting your content and targeting based on those signals. Additionally, ensure that your messages do not contain prohibited content and are not sent as unsolicited promotions, as this can lead to immediate restrictions from WhatsApp.

When you send a message through Communiktor, the name recipients see is the one you have set for your phone number on WhatsApp, just like in a regular chat. For a more professional branding experience, we strongly recommend using a WhatsApp Business Account. This allows you to set your official business name, which will be displayed to all users, even if they don't have your number saved in their contacts. This helps to build brand recognition and trust with your customers.

The 24-hour customer care window is a policy of the official WhatsApp Business Platform API. Communiktor is not an official WhatsApp product, so this specific rule is not technically enforced by us. However, you are still required to comply with all of WhatsApp’s policies regarding consent, privacy, and customer engagement.

Personal accounts can be used but are more sensitive to perceived abuse. You must be extra careful with consent, message relevance, and sending frequency to avoid restrictions.

Prohibited content includes anything illegal, dangerous, or deceptive. You should also avoid any products or services restricted under Meta's policies. Always review the latest WhatsApp and Meta policies to stay compliant.

If your number is restricted, immediately reduce or stop all non-essential messages, audit your message templates and audience targeting, and prepare any opt-in evidence. Then, request a review via Meta Business Support.

Communiktor supports WhatsApp, webhooks, native CRM integrations (e.g., HubSpot, Pipedrive, Zoho), and popular No-Code tools. Check our documentation for the most up-to-date list.

Yes. Our platform features a No-Code Studio that enables you to create powerful scenarios for automated replies, conversation routing, tags, and webhooks —all without writing a single line of code.

Yes. Our platform is built for teams. You can assign conversations, use internal notes, @mention teammates, and manage user roles and permissions.

Yes. We offer a robust API with endpoints to manage messages, contacts, webhooks, and integrations. You can find detailed technical documentation on our website.